“The customer is always right”… or are they?

Posted By DLarson on Mar 7, 2016

By definition, the meaning of this well known quote is: “The trading policy that states a company’s keenness to be seen to put the customer first.” In the USA it is particularly associated with Marshall Field’s department store, Chicago (established in the late 19th century).  In the UK, Harry Gordon Selfridge (1857-1947) the founder of London’s Selfridge’s store (opened in 1909), is credited with...